Learning to trade raises questions at odd hours, often the moment you are about to press a button. This article explains how our support works: no office hours, no ticket queue and no silly questions, with an example of the kind of conversation members have with the team every day.
A typical support chat
Here is an illustrative example of a support conversation. A member on holiday asks when trade ideas are usually sent, because the time zone is confusing them. The team replies that most ideas go out during the London and New York sessions, asks where the member is, and converts the times for them. Short, specific and solved in a minute, which is how most questions go.
No office hours
Phone, Telegram or WhatsApp, 24/7. Wherever you are and whatever the time, a real person picks up the question. There is no ticket system and no waiting until Monday morning, because the question that matters most is usually the one you have right before placing a trade. Support that arrives two days later is not support. We would rather you asked before you pressed the button than after.
No silly questions
Ask the same thing three times if you need to. Beginners often worry they are being a nuisance, and that worry stops them asking the question that would have saved them a mistake. It should not. Explaining things clearly, as many times as it takes, is what we are here for. Ask us your first question, and the second, and the tenth.
Key takeaways
- Real people answer by phone, Telegram or WhatsApp, 24/7
- No office hours, no ticket system, no waiting until Monday
- Ask the same question three times if you need to
Common questions
When are gold trade ideas usually sent?
Mostly during the London and New York sessions, which is when gold is most active. If you are in a different time zone, the team will convert the times for you.
Is there a limit on how many questions you can ask?
No. Ask as often as you need to, at any hour. Repeating a question is fine.
Trade ideas with the levels already worked out
Join the free community and receive XAU/USD trade ideas with entry, stop-loss and take-profit, live training on Tuesdays and Thursdays, and support whenever you are stuck.
Join free on TelegramOpen the calculatorsRisk warning: This article is educational content, not personal investment advice. Gold is a leveraged, volatile instrument and you can lose some or all of your capital. Gold Trade Signals is not FCA regulated. Read the full risk warning.
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