Privacy Policy

1. Who We Are

Gold Trade Signals operates the website goldtradesignals.net and associated Telegram community channels.

This privacy policy explains how we collect, use, store and protect your personal data when you use our website, calculators, Telegram community or any of our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

2.1 Information You Provide Directly

When you contact us, submit an enquiry or join our community, we may collect:

• Your name
• Your email address
• Your phone number or WhatsApp number
• Your Telegram username
• Information about your trading experience and interests
• Any messages or communications you send us

2.2 Information Collected Automatically

When you visit our website we automatically collect certain technical information including:

• IP address and approximate location (country/city level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (mobile, desktop, tablet)

2.3 Calculator Usage

Our trading calculators operate entirely within your browser. We do not collect, store or transmit any figures you enter into our calculators. All calculations are performed locally on your device.

3. How We Use Your Data

We use your personal data for the following purposes:

• Onboarding and community management — to add you to our VIP trading community and provide the services you have requested
• Communication — to respond to your enquiries via WhatsApp, Telegram or email
• Service delivery — to provide trade ideas, training sessions and educational content
• Analytics — to understand how our website is used and improve our services
• Compliance — to comply with legal obligations and prevent fraud
• Marketing — only where you have provided explicit consent to receive marketing communications

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — to operate our community, respond to enquiries and improve our services
• Contract performance — to deliver the services you have requested when joining our community
• Consent — for marketing communications, where you have opted in
• Legal obligation — where we are required to process data to comply with applicable law

5. Data Sharing

We do not sell your personal data to any third party. We may share your data in the following limited circumstances:

• Service providers — third party platforms we use to operate our services (Telegram, WhatsApp/Meta, Google Analytics) subject to their own privacy policies
• Broker partners — where you have chosen to open a trading account through our onboarding link, we share necessary information with our broker partner to facilitate account opening
• Legal requirements — where we are legally required to disclose information to regulatory or law enforcement authorities

All third-party service providers are required to process your data only as instructed by us and in accordance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:

• Community member data — retained for the duration of your membership and up to 2 years after you leave
• Enquiry and communication data — retained for up to 3 years
• Website analytics data — retained for up to 26 months
• Legal and compliance records — retained for up to 7 years as required by law

After the applicable retention period, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making — we do not use automated decision-making or profiling

To exercise any of these rights, please contact us at support@goldtradesignals.net. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience and analyse traffic. We use the following types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our website (Google Analytics)
• Preference cookies — to remember your settings and preferences

You can control cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. By continuing to use our website you consent to our use of cookies as described above.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• HTTPS encryption on all website pages
• Restricted access to personal data on a need-to-know basis
• Regular review of our data security practices
• Secure communication channels for handling sensitive enquiries

While we take all reasonable steps to protect your data, no method of internet transmission is 100% secure. We cannot guarantee absolute security of data transmitted to us electronically.

10. International Transfers

As we operate through third-party platforms including Telegram and WhatsApp (operated by Meta), your data may be transferred to and processed in countries outside the UK and EEA. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR transfer requirements.

11. Third Party Links

Our website may contain links to third-party websites including broker partner websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

12. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: